Conflict Resolution

Conflict is inevitable and is the natural result of differences of perception, beliefs, and preferences. While that sounds like bad news, the good news is that conflict can be managed. When differences begin escalating, one can take a proactive approach through collaboration to achieve consensus.

 Why is that important? Because, if managed well, conflict can lead to innovation, new ways of thinking and doing things. What organization can’t use that?

After completing the Workshop, participants will be able to:

• Define conflict and consensus;
• Contrast what consensus is from what it is not;
• Key actions to resolve conflict;
• Decision options;
• Achieve consensus on a selected activity.